Analysis of Customer Service Management

The lab gained insight into customer service using a hair salon sample survey. A comprehensive description of a data set that separates short-range and long-distance relationships provides insight into customer dissatisfaction with the relationship between employer and consumer. The data is divided into columns and delimited by responses. The near responder is identified as 1 and the distant responder is marked as -1. Evaluation of 1 to 7 based on the following factors: Think about new things, re-cut, keep loyalty, recommend, frank, open, do not want to know I can not say I want feedback, honesty, facts The focus of this research is on the recognition and application of CRM in Indian textile industry. Analyzed the differences between marketing strategy management (MSM), customer value analysis (CVA), customer service management (CSM), and information technology application (ITA) with different characteristics (see Figure 2). We distributed 640 questionnaires in 2008 and collected 194 copies. The total recovery rate was 30.31%. Of the 194 responses to the questionnaire, 68 was invalid and the effective recovery rate was 19.69%. This survey covers both business owners and unit leaders. Owners accounted for 29.37%, senior managers accounted for 48.41%, and middle managers accounted for 22.22%. The sample shows that average business experience is 11-15 years, 53.18%, and 16.98% in 16 years. The educational level of this sample is higher than the university, accounting for 93.65%. In summary, samples are representative and can be used to answer the meaning of the questionnaire. Customer Relationship Management (CRM) is a way to manage corporate communications with current and potential customers. Especially focus on customer retention and improve customer relationships with customers using data analysis of customer and company history in order to ultimately increase sales. An important aspect of the CRM approach is the CRM system. It is a summary of data from variou s communication channels, such as company website, phone, e-mail, live chat, marketing materials, and more recently social media. Through the CRM approach and the system used to promote it, companies can learn more about their target audience and the best way to satisfy their needs. Companies use customer relationship management (CRM) systems to manage customer relationships. The CRM system provides information to coordinate all sales processes, marketing and service business processes with customers to optimize sales, customer satisfaction, customer retention rate. This, along with SCM, is one of the most common system applications in business value chain analysis (page 90). For details on Pg, please refer to. 285 Some companies have a better understanding of how to make products, services, how to manufacture and how to provide them, so there are cases where performance is superior to other companies. Knowledge Management System (KMS) allows organizations to better manage the proce ss of capturing and applying knowledge and expertise. These systems are available anytime and anywhere to gather all the relevant knowledge and experience of the company and improve business processes and management decisions. They also associate the company with external knowledge sources. challenging